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 ENGLISH FOR HOTEL STAFF

Taking a Reservation

 Front Desk Receptionist

  • Enterprise Hotels, Lise speaking. How can I help you?
  • What date are you looking for?
  • How long will you be staying?
  • How many adults will be in the room?
  • I'm afraid we are booked that weekend.
  • There are only a few vacancies left.
  • We advise that you book in advance during peak season.
  • Will two double beds be enough?
  • Do you want a smoking or non-smoking room?
  • The dining room is open from 4 pm until 10 pm.
  • We have an indoor swimming pool and sauna.
  • We serve a continental breakfast.
  • Cable television is included, but the movie channel is extra.
  • Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
  • The rate I can give you is 99.54 with tax.
  • We require a credit card number for a deposit.

Guest

  • I'd like to make a reservation for next week.
  • Is it necessary to book ahead?
  • Do you charge extra for two beds?
  • How much is it for a cot?
  • Do you offer free breakfast?
  • Is there a restaurant in the hotel?
  • Do the rooms have refrigerators?
  • Do you do group bookings?
  • Is there an outdoor pool?
  • Do you have any cheaper rooms?
  • When is it considered off- season?

 

Sample Conversation

Receptionist:

Thanks for calling Quality Inn. Morine speaking.

Caller:

Hello. I'm interested in booking a room for the September long weekend.

Receptionist:

I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.

Caller:

Oh, I didn't realize. Well what about the weekend after that?

Receptionist:

So... Friday the seventeenth?

Caller:

Yes. Friday and Saturday.

Receptionist:

It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.

Caller:

Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist:

Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.

Caller:

That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist:

We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.

Caller:

Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist:

Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.

Caller:

Great, I'll call you right back. I have to find my husband's credit card.

Receptionist:

Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.

 

 

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