Checking Guests In and Out

Check In

Front Desk Receptionist         

• What name is the reservation under?
• How long will you be staying?
• Are you planning on checking out tomorrow?
• I'm afraid you can't check in until after 4:00 pm.
• What type of vehicle are you driving?
• Do you know the license plate number of your vehicle?
• Complimentary breakfast is served in the lobby between 8 and 10 am.
• I'll give you two room keys.
• The dining room is on the main floor at the end of the hall.
• The weight room and sauna are on the top floor.
• Just call the front desk if you need any extra towels or pillows.

Guest

• We have a reservation under Jill McMann.
• Do you have any vacancies?
• Is the hotel booked, or can we get a room for tonight?
• How do we get to our room from here?
• Is it okay to park out front?
• What time is the pool open until?
• What time is breakfast served at?
• Is it too early to check in?
• Can we get a wake-up call?
• When is check out time?

Check Out

Front Desk Receptionist

• Are you ready to check out?
• What room were you in?
• How was your stay?
• Was everything satisfactory?
• Will you be putting this on your card?
• And how will you be paying for this?
• Would you like to speak to the hotel manager on duty?
• I'll just need your room keys, please.
• Enjoy the rest of your holiday.
• Have a safe trip home.

Guest

• We're checking out of room 401.
• Sorry we're a bit late checking-out.
• I'm afraid we overslept/slept in.
• We really enjoyed our stay.
• We have a few complaints.
• We'll be back next time we're in town.

 

Sample Conversation

Receptionist:	Hi there. Are you checking out now?
Guest:	Yes, sorry. I know we're a few minutes late.
Receptionist:	That's no problem. It's always really busy at check out time anyway.
Guest:	Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist:	The hotel isn't booked this week, so it's not a problem. How was everything?
Guest:	The room was great. The beds were really comfortable, and we weren't expecting our own fridge.
Receptionist:	I'm glad you liked it.
Guest:	The kids were disappointed that the pool wasn't open this morning, though.
Receptionist:	I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest:	Well we had a nice swim last night anyhow.
Receptionist:	Will you be putting this on your credit card?
Guest:	No. I'll pay cash.
Receptionist:	OK. So the total comes to $123.67, including tax.
Guest:	I thought it was $115 even. That's what they said yesterday when we checked in.
Receptionist:	Yes, but there is an extra room charge on your bill.
Guest:	Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist:	No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.

 

STUDENT OF THE MONTH
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 - Student of May 2011
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CLASSROOM ACTIVITIES
 - Art with Sue
 - Cook with Flo
 - New age wedding with Alison
 - Historic Georgetown Trail
 - Stories Alive
 - Have Me?
 - Beauty Pageant
 - Shoot Out!
 - Fun with Names
 - Once Upon a Time
 - Higher Intermediate Reading Programme
 - War & Terrorism
 - Tattoo Art
 - Facial Expression Clay Work

FIELD TRIPS
 - Bake With CEL
 - Education Trip to Priority Fitness
 - Intermediate Fashion Shopping
 - War Museum
 - To the Cinema!
 - 'Sell an Eco Bag!'
 - Clay Work
 - Sushi King
 - Kuala Gula

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